Privacy Policy

1. Introduction

At The Real Carpet Cleaners, your privacy matters to us. This Privacy Policy explains what information we collect when you visit our website (therealcarpetcleaners.com), contact us for a quote, or book a cleaning service — and how we use, protect, and store that information.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

Information you provide directly

When you contact us for a quote, schedule a service, or reach out through our website, we may collect:

• Your name
• Phone number and/or email address
• Service address (so we can confirm we serve your area)
• Details about your cleaning needs (type of service, number of rooms, pet/stain concerns, etc.)
• Any messages or notes you submit through our contact form

Information collected automatically

When you visit our website, certain technical data may be collected automatically, including:

• Your IP address and general location
• Browser type and device information
• Pages visited and time spent on the site
• Referring website (how you found us)

This data is collected through standard web analytics tools and helps us understand how people find and use our site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule and confirm cleaning appointments
• Send appointment reminders or follow-up messages
• Improve our website and customer experience
• Send occasional promotions or special offers (only if you’ve opted in)
• Comply with any legal obligations

We do not use your information for spam, and we do not sell your information to third parties — ever.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share limited information only in the following circumstances:

• Service providers: We may use trusted third-party tools (such as scheduling software, email platforms, or payment processors) that require access to your information in order to perform their function. These providers are only permitted to use your data to carry out services on our behalf.
• Legal requirements: If required by law or legal process, we may disclose information to the appropriate authorities.
• Business transfer: In the unlikely event of a sale or transfer of our business, customer information may be included as part of that transition. You would be notified of any such change.

5. Cookies and Tracking

Our website may use cookies — small files stored on your device — to improve your browsing experience, remember your preferences, and analyze website traffic.

You can control or disable cookies through your browser settings at any time. Disabling cookies will not prevent you from using our website, though some features may work differently.

We may also use Google Analytics or similar tools to track general website usage. These tools collect anonymous, aggregated data and do not identify you personally.

6. Text and Email Communications

If you contact us by phone, text, or email, we may use that contact information to follow up about your service, share appointment details, or occasionally send promotions.

We also use SMS notifications internally, when a potential customer submits the contact form on therealcarpetcleaners.com, an automated SMS alert is sent to the business owner’s mobile number only. These are internal business notifications and are not sent to customers or third parties.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help.

You can opt out of marketing communications at any time by replying STOP to any text message or by emailing us directly. We do not send unsolicited bulk messages.

To manage your SMS communication preferences, visit therealcarpetcleaners.com/manage-communications.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We store customer information only as long as necessary to provide our services or as required by law.

8. Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Third-Party Links

Our website may include links to third-party platforms such as Facebook, Instagram, or TikTok. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.

10. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct any inaccurate information
• Request that we delete your information (subject to any legal obligations we have to retain it)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we’ll update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

The Real Carpet Cleaners
437 Park Drive, Carlisle, PA 17015
📞 717-307-5849
✉️ info@therealcarpetcleaners.com
🌐 therealcarpetcleaners.com